Refund policy

GIGET GECKO TERMS AND CONDITIONS

1. INTRODUCTION

Welcome to Giget Gecko 

These Terms and Conditions govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use our website.

2. COMPANY INFORMATION

Business Name: Giget Gecko

Email: [Insert Email Address]

Website: [Insert Website URL]

Country of Operation: Republic of South Africa

3. ELIGIBILITY

By using this website, you confirm that:

  • You are at least 18 years old or have legal permission from a parent or guardian.

  • You have the legal capacity to enter into binding agreements.

  • The information you provide is accurate and complete.

4. PRODUCTS AND SERVICES

We strive to ensure all product descriptions, specifications, images, pricing, and availability information are accurate.

However:

  • Product images may differ slightly from actual products.

  • Colours may vary due to screen settings.

  • Product specifications may change without notice.

  • Packaging may differ from displayed images.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

5. ORDERS

All orders are subject to acceptance and availability.

An order placed through our website constitutes an offer to purchase.

We reserve the right to:

  • Refuse any order.

  • Cancel any order.

  • Limit quantities purchased.

  • Require additional verification before processing.

An order is only accepted once payment has been successfully received and the order has been confirmed.

6. PRICING

All prices are displayed in South African Rand (ZAR).

Prices may be changed without notice.

Despite our best efforts, pricing errors may occur.

If a pricing error is identified:

  • We may cancel the order.

  • We may offer the customer the option to proceed at the correct price.

  • We may issue a full refund if payment has already been made.

7. PAYMENT

We accept payment methods offered through Shopify Payments and approved payment gateways.

By submitting payment information, you warrant that:

  • You are authorized to use the payment method.

  • The payment information is accurate.

Fraudulent transactions may be reported to relevant authorities.

8. SHIPPING AND DELIVERY

Delivery times are estimates only.

We are not responsible for delays caused by:

  • Couriers

  • Customs authorities

  • Strikes

  • Weather conditions

  • Force majeure events

  • Incorrect delivery information provided by customers

Risk in the goods passes to the customer upon delivery.

Ownership of goods transfers once payment has been received in full.

9. RETURNS, REFUNDS AND WARRANTIES

Returns and refunds are governed by our Returns & Refund Policy.

Nothing in these Terms excludes any rights afforded to consumers under:

  • Consumer Protection Act 68 of 2008

  • Electronic Communications and Transactions Act 25 of 2002

  • Any other applicable South African legislation

Consumers retain all mandatory statutory rights.

10. PRODUCT WARRANTIES

Where applicable, products are covered by:

  • Manufacturer warranties

  • Statutory warranties provided by South African law

Warranty claims may be refused where damage results from:

  • Misuse

  • Negligence

  • Unauthorized repairs

  • Improper installation

  • Water damage

  • Physical abuse

  • Modification of products

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Giget Gecko shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Special damages

  • Loss of profits

  • Loss of business opportunities

  • Loss of data

  • Loss arising from website interruptions

Our maximum liability shall not exceed the amount paid by the customer for the relevant product.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

12. PRODUCT SAFETY

Customers are responsible for using products according to:

  • Manufacturer instructions

  • Safety warnings

  • Applicable regulations

Failure to follow instructions may void warranty claims and limit liability.

Customers use products at their own risk.

13. INTELLECTUAL PROPERTY

All content on this website, including:

  • Logos

  • Graphics

  • Product descriptions

  • Images

  • Text

  • Branding

  • Website design

is owned by or licensed to Giget Gecko and protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without written permission.

14. WEBSITE USE

You agree not to:

  • Use the website unlawfully

  • Attempt unauthorized access

  • Interfere with website operation

  • Introduce malware or harmful software

  • Harvest customer information

  • Use automated systems without authorization

We reserve the right to restrict access to users who violate these Terms.

15. ACCOUNT SECURITY

Customers are responsible for maintaining the confidentiality of account credentials.

You are responsible for all activity conducted through your account.

Notify us immediately if unauthorized access occurs.

16. PRIVACY AND POPIA COMPLIANCE

We process personal information in accordance with:

  • Protection of Personal Information Act (POPIA)

  • Applicable South African privacy laws

By using our website, you consent to the collection and processing of personal information as described in our Privacy Policy.

17. COOKIES

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Process shopping cart functions

  • Personalize content

By using our website, you consent to our use of cookies as outlined in our Cookie Policy.

18. THIRD-PARTY SERVICES

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party content

  • Third-party policies

  • Third-party practices

  • Third-party transactions

Use of third-party services is at your own risk.

19. FRAUD PREVENTION

We reserve the right to:

  • Verify customer information

  • Request identity verification

  • Cancel suspicious transactions

  • Refuse service where fraud is suspected

Fraudulent conduct may be reported to law enforcement agencies.

20. CHARGEBACKS

Customers agree to contact Giget Gecko before initiating a chargeback.

Fraudulent or abusive chargebacks may result in:

  • Account suspension

  • Recovery proceedings

  • Legal action

21. FORCE MAJEURE

We shall not be liable for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Government actions

  • Internet failures

  • Labour disputes

  • Supply chain disruptions

  • Power outages

22. TERMINATION

We reserve the right to suspend or terminate access to the website at any time for:

  • Breach of these Terms

  • Fraudulent activity

  • Illegal conduct

  • Security concerns

23. GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of South African courts and relevant consumer dispute resolution bodies.

24. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

25. CHANGES TO TERMS

We reserve the right to update these Terms and Conditions at any time.

Updated versions will be published on the website and become effective upon publication.

Continued use of the website constitutes acceptance of the updated Terms.

26. CONTACT DETAILS

Giget Gecko

Email: gigetgecko@gmail.com

Website: www,gigetgecko.co.za

Customer Support Hours: 08:00 - 20:00