Shipping policy

SHIPPING POLICY

SHIPPING INFORMATION

At Giget Gecko, we aim to deliver your order as quickly and efficiently as possible.

Delivery Timeframes

Orders are typically delivered within:

8–11 Business Days

Business days exclude weekends and public holidays.

Delivery estimates begin once your order has been successfully processed and payment has been confirmed.

Please note that delivery times are estimates only and are not guaranteed.

SHIPPING PROVIDER

We currently use Aramex Store-to-Door for deliveries within South Africa.

Tracking information will be provided once your order has been dispatched where available.

ORDER PROCESSING

Orders are generally processed within 1–3 business days.

Orders placed on weekends, public holidays, or outside business hours may be processed on the next business day.

During peak periods, promotional events, or holiday seasons, processing times may be longer than usual.

DELIVERY DELAYS

While we strive to meet estimated delivery times, delays may occasionally occur.

Giget Gecko shall not be liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Courier delays

  • Aramex operational delays

  • Public holidays

  • Severe weather conditions

  • Load shedding

  • Strikes or labour disputes

  • Civil unrest

  • Road closures

  • Customs inspections

  • Supply chain disruptions

  • Natural disasters

  • Technical failures

Delivery dates are estimates only and should not be relied upon as guaranteed delivery dates.

INCORRECT DELIVERY INFORMATION

Customers are responsible for providing accurate delivery information.

Giget Gecko shall not be responsible for delays, failed deliveries, or additional charges resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Incorrect contact information

  • Failure to accept delivery

Any additional shipping costs incurred due to incorrect information may be charged to the customer.

RISK AND OWNERSHIP

Risk in the goods passes to the customer upon successful delivery to the delivery address provided during checkout.

Ownership of the goods remains with Giget Gecko until full payment has been received.

LOST OR DAMAGED PARCELS

If your parcel arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

We may request:

  • Order number

  • Photographs of damage

  • Delivery details

  • Additional information required for courier investigations

Claims will be assessed on a case-by-case basis.

DELIVERY AREAS

We currently deliver throughout South Africa where courier services are available.

Certain remote or outlying areas may experience longer delivery times.

CONTACT US

For shipping enquiries, please contact:

Giget Gecko

Email: support@gigetgecko.co.za

Response Time: Within 1–2 Business Days